Service Wholesale Inc. functions exclusively as a wholesaler; distributing merchandise
solely for resale to stocking retailers of office, art and collegiate supplies.
Customer Qualification
To establish and maintain an account:
- Complete a Service Wholesale
customer profile/ credit application.
-
Fax or e-mail a copy of you vendor resale license.
- Requires an opening order of $500.00 dollars (net).
- Your order will need to be VISA, Master
Card, American Express; unless you wait for credit clearance for open account status.
- Credit Card only customers are not extended any cash discount.
All charges must be made at time of shipment or a 5% service charge may apply.
- Annual purchases
of at least $1,000.00 (net) are required to maintain an open account.
- Note: To
carry back orders requires minimum annual purchases of at
least $4,000.00 (net).
For other Terms & Conditions, please click the subject below:
Ordering from
Service Wholesale, Inc.
Customer Service is open daily from 8:30 AM to 5:30 PM Eastern
Time, Monday through Friday.
Dedicated fax lines are always open. EDI and Remote Access capabilities
are also available.
Information to place an order:
- Special Orders, Drop Shipments and Route 48 Imprintables
orders should be submitted on separate Purchase Orders. Please do not combine with
regular Service Wholesale stock orders.
- Please list: "Item Number" with our prefix code,
quantity, unit of measure (U/M), description (color, size, etc.)
- There is no minimum order. We reserve the right to charge a
$10.00 handling fee on orders that total less than $50.00.
- Please allow a minimum of 2 hours for Will
Call orders.
Note: List price is usually shown for a one each quantity. In a few cases, the list price will be shown
for a dozen, box or carton. Orders cannot be placed for less than the unit of measure
of minimums shown.
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Units of Measure
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|
BX:
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box
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DY:
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display
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RL:
|
roll
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C:
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per 100
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DZ:
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dozen
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SP:
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shelf pack
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CD:
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peggable (each)
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EA:
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each
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ST:
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set
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CN:
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carton
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PK:
|
package
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TB:
|
tube
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|
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CS:
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case
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PR:
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pair
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|
|
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Terms
Our regular terms are net 30 days. Future orders will be held if there are unpaid invoices 60 days
from the invoice date.
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Returned Checks
There is a $50.00 returned check fee and possible suspension
of open account status.
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Open Accounts
Continuation of an open account, is contingent upon prompt payment.
Open account privileges will be suspended if invoices are not paid within terms.
Subsequent orders will be held until the account balance is current. Invoices dated
in any one month, that are not paid before the end of the following month, are considered
past due.
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Pricing
We will make every attempt to hold prices as shown in our current
Pricer. When volatile market conditions occur, prices are subject to change without
notice. We also reserve the right to correct clerical and typographical errors occurring
in the printing of price information. Billing will be based on prices in effect
at the time of shipment. The issuance and distribution of this price list does not
constitute an offer to sell at the prices listed therein. Please visit our website
for changes made between publications, Pricer File (Excel).
- Pricing is shown under columns 1, 2, 3
- Accounts that purchase more than $1,000 per month (net) may be
eligible for END COLUMN pricing.
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Backorders
Unless otherwise noted, we will cancel all backorders. (Except Back-To-School
Orders)
- To backorder, you must maintain a minimum annual
purchase requirement of $4,000.00 (net).
- Backorders under $200.00 will be shipped with the
next order.
- Account agrees to pay freight costs when requesting shipment
of backorders under $200.00.
- Any backorder older than 60 days will be canceled.
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Special Orders
We can special order items for you that are
supplied by our vendors but not stocked by Service Wholesale under the following
provisions:
- A minimum of $4,000.00 in annual purchases is required.
- Special Orders
under $500.00 will ship with your next order, or you will pay freight.
- Request must be on a separate purchase order.
- Must be ordered in factory minimums.
- May not be returned for credit or cancelled under any
circumstances once confirmed.
- Your account must be current.
*Those purchasing less than $4000.00 annually are able
to Special Order under the following conditions:
- Order the Special Order item plus any stock items totaling
$200.00 net to ship when order is complete.
- Freight will be added unless total order exceeds $500.00
net.
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Returns
Return Authorization (RA) requests:
- Are required in all instances.
- Must be accompanied by invoice information (invoice number,
date).
- Note: An unauthorized “Debit Memo” will NOT
be accepted under any condition.
Defectives: Accumulate a minimum of $25.00 (at cost) before requesting a
RA. Account Representatives can issue an in-store field credit (and take the merchandise)
when the accumulated value is under $25.00.
Accommodation: There is a 15% (problem free) or 25% (problem) restocking
charge on any accommodation returned, if granted. Unless circumstances dictate otherwise,
we allow returns for up to 15 days without a charge (excluding seasonal and promotional
items). We do not sell merchandise of any kind on a “guaranteed sale”
basis!
Special Orders: Special orders are not returnable.
Discontinued: Vendor discontinued merchandise cannot be returned or exchanged.
SWI Error: A RA needs to be requested immediately.
Returned merchandise must:
- Be in original packaging, etc.
- Be in 100% re-saleable condition (clean, not shelf worn,
not sticker marks, etc.)
- Be returned to SWI within 10 days of the date the RA was
issued. Failure to do so results in the automatic cancellation of the RA. If any
credit is subsequently issued, it will be with a 25% restocking charge applied.
RA Label: Carefully pack
authorized returns. A Service Wholesale RA Label must be properly affixed to the outside of each
carton. Returns without a RA Label will be refused.
- Account Representatives cannot pick up non-defective
merchandise.
- A credit memo will be issued for returned merchandise. We do not issue refund checks.
- "Fine Writing Instrument"; product must be sent
directly to the manufacturer, by the consumer. (SEE: Pen Repair section)
Shipment/Freight: Claims must be made within 10 working
days of receipt of merchandise.
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