January 2017

Service Wholesale Inc. functions exclusively as a wholesaler; distributing merchandise solely for resale to stocking retailers of office, art and collegiate supplies.

Customer Qualification

To establish and maintain an account:

  • Complete a Service Wholesale customer profile/ credit application.
  • Fax or e-mail a copy of you vendor resale license.
  • Requires an opening order of $500.00 dollars (net).
  • Your order will need to be VISA, Master Card, American Express; unless you wait for credit clearance for open account status.
  • Credit Card only customers are not extended any cash discount. All charges must be made at time of shipment or a 5% service charge may apply.
  • Annual purchases of at least $1,000.00 (net) are required to maintain an open account.
  • Note: To carry back orders requires minimum annual purchases of at least $4,000.00 (net).

For other Terms & Conditions, please click the subject below:

 

Ordering from Service Wholesale, Inc.
Customer Service is open daily from 8:30 AM to 5:30 PM Eastern Time, Monday through Friday.

Dedicated fax lines are always open. EDI and Remote Access capabilities are also available.

Information to place an order:

  • Special Orders, Drop Shipments and Route 48 Imprintables orders should be submitted on separate Purchase Orders. Please do not combine with regular Service Wholesale stock orders.
  • Please list: "Item Number" with our prefix code, quantity, unit of measure (U/M), description (color, size, etc.)
  • There is no minimum order. We reserve the right to charge a $10.00 handling fee on orders that total less than $50.00.
  • Please allow a minimum of 2 hours for Will Call orders.

Note: List price is usually shown for a one each quantity. In a few cases, the list price will be shown for a dozen, box or carton. Orders cannot be placed for less than the unit of measure of minimums shown.

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Units of Measure

BX:
box
DY:
display
RL:
roll
C:
per 100
DZ:
dozen
SP:
shelf pack
CD:
peggable (each)
EA:
each
ST:
set
CN:
carton
PK:
package
TB:

tube

CS:
case
PR:
pair
   

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Terms
Our regular terms are net 30 days. Future orders will be held if there are unpaid invoices 60 days from the invoice date.

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Returned Checks
There is a $50.00 returned check fee and possible suspension of open account status.

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Open Accounts
Continuation of an open account, is contingent upon prompt payment. Open account privileges will be suspended if invoices are not paid within terms. Subsequent orders will be held until the account balance is current. Invoices dated in any one month, that are not paid before the end of the following month, are considered past due.

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Pricing
We will make every attempt to hold prices as shown in our current Pricer. When volatile market conditions occur, prices are subject to change without notice. We also reserve the right to correct clerical and typographical errors occurring in the printing of price information. Billing will be based on prices in effect at the time of shipment. The issuance and distribution of this price list does not constitute an offer to sell at the prices listed therein. Please visit our website for changes made between publications, Pricer File (Excel).

  • Pricing is shown under columns 1, 2, 3
  • Accounts that purchase more than $1,000 per month (net) may be eligible for END COLUMN pricing.

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Backorders
Unless otherwise noted, we will cancel all backorders. (Except Back-To-School Orders)

  • To backorder, you must maintain a minimum annual purchase requirement of $4,000.00 (net).
  • Backorders under $200.00 will be shipped with the next order.
  • Account agrees to pay freight costs when requesting shipment of backorders under $200.00.
  • Any backorder older than 60 days will be canceled.

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Special Orders
We can special order items for you that are supplied by our vendors but not stocked by Service Wholesale under the following provisions:

  • A minimum of $4,000.00 in annual purchases is required.
  • Special Orders under $500.00 will ship with your next order, or you will pay freight.
  • Request must be on a separate purchase order.
  • Must be ordered in factory minimums.
  • May not be returned for credit or cancelled under any circumstances once confirmed.
  • Your account must be current.

*Those purchasing less than $4000.00 annually are able to Special Order under the following conditions:

  • Order the Special Order item plus any stock items totaling $200.00 net to ship when order is complete.
  • Freight will be added unless total order exceeds $500.00 net.

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Returns
Return Authorization (RA) requests:

  • Are required in all instances.
  • Must be accompanied by invoice information (invoice number, date).
  • Note: An unauthorized “Debit Memo” will NOT be accepted under any condition.

Defectives: Accumulate a minimum of $25.00 (at cost) before requesting a RA. Account Representatives can issue an in-store field credit (and take the merchandise) when the accumulated value is under $25.00.

Accommodation: There is a 15% (problem free) or 25% (problem) restocking charge on any accommodation returned, if granted. Unless circumstances dictate otherwise, we allow returns for up to 15 days without a charge (excluding seasonal and promotional items). We do not sell merchandise of any kind on a “guaranteed sale” basis!

Special Orders: Special orders are not returnable.

Discontinued: Vendor discontinued merchandise cannot be returned or exchanged.

SWI Error: A RA needs to be requested immediately.

Returned merchandise must:

  • Be in original packaging, etc.
  • Be in 100% re-saleable condition (clean, not shelf worn, not sticker marks, etc.)
  • Be returned to SWI within 10 days of the date the RA was issued. Failure to do so results in the automatic cancellation of the RA. If any credit is subsequently issued, it will be with a 25% restocking charge applied.

RA Label: Carefully pack authorized returns. A Service Wholesale RA Label must be properly affixed to the outside of each carton. Returns without a RA Label will be refused.

  • Account Representatives cannot pick up non-defective merchandise.
  • A credit memo will be issued for returned merchandise. We do not issue refund checks.
  • "Fine Writing Instrument"; product must be sent directly to the manufacturer, by the consumer. (SEE: Pen Repair section)

Shipment/Freight: Claims must be made within 10 working days of receipt of merchandise.

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Defectives
Defective merchandise is defective only by manufacturer's error. Obsolescence or age does not constitute defective merchandise. Merchandise that is under manufacturer's warranty must be returned directly to the manufacturer, not to Service Wholesale Inc. No returns of defective fine writing instruments will be accepted.

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Claims
Notification of any shortage or mis-shipments must be made to our customer service department within ten (10) days of receipt of merchandise. Any shipment received damaged must be marked on the carrier's bill of laiding. We will help with the claim process to resolve.

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Quotes
In some instances, a better price may be given on very large quantities. Quotations are processed by our purchasing department and need to be requested in writing. Please allow 48 hours to respond.

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Freight Policy
We ship all orders prepaid.

  • Net amounts totaling less than $500.00 within the continental United States ($750.00 for Mountain & Pacific Time Zones) will have the actual freight charge added to the invoice.
  • We reserve the right to limit our freight cost to a maximum of 5% of the invoice total.
  • Orders for Rt. 48 Imprintables are FOB manufacturing plant.

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Shipping
We usually ship FedEx/UPS or FedEx Ground. We will do our best to accommodate your shipping request. Charges for overnight, 2nd day or other carriers will be at the customers expense and will be added to the invoice.

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Using Service Wholesale as a Credit Reference
To process a Service Wholesale credit reference for your company, have the potential creditor follow these steps:

  • Include your Account Name, address and your Service Wholesale Account Number.
  • Fax (513/933-9214) or email (swi@servicewholesale.com) credit requests:
    ATTN: Credit Department, Service Wholesale, Inc.
    2825 Henkle Drive
    Lebanon, OH 45036
  • No Phone call please.

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